Reference

Terms Conditions That Govern Your Use

These terms define how your account operates on pencari4d, how transactions through DANA, OVO, and GoPay are handled, and what obligations both you and we hold.

Account obligationsPayment rules via DANA & OVODispute resolution pathsEligibility by region
pencari4d Terms Conditions That Govern Your Use
POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a term has been applied incorrectly to your account, reach out through the channels below. We handle policy queries separately from general account help, so your concern goes directly to the right team. Players in Makassar and across Indonesia can expect a response through the same channels without regional delay.

Live Chat Open the chat widget from any page on pencari4d. Select the 'Terms & Policy' topic so your query routes to the compliance desk rather than general support. Keep your account ID ready for faster identification.
Email Send your question to the address listed in your account settings under policy contacts. Include the specific clause number or section title you need clarification on, along with any screenshots of the issue.
Account Dashboard Notice When a term change affects your account directly, a notification appears in your dashboard. You can reply to that notification with questions or objections, and it opens a tracked thread with our policy team.
DATA AND SECURITY PRACTICE

How We Handle Your Data Under These Terms

Your data, your wallet credentials, your activity records — each one is governed by specific clauses within these terms. Below we outline the practical reality behind those clauses so you know exactly what happens with your information and how to exercise your rights.

Personal Data Collection

We collect only what is needed to operate your account: name, contact method, verified wallet details for DANA, OVO, or GoPay. We do not request documents beyond what wallet verification requires unless a dispute or compliance flag triggers additional checks.

Cookie Usage

Cookies track your session state and language preference. We do not sell cookie data to third parties. You can clear cookies at any time through your browser, though doing so will log you out and reset session-based preferences on pencari4d.

Account Security Obligations

You are responsible for keeping your password and OTP access secure. If you suspect unauthorized access, notify us immediately through live chat. We will freeze the account within the session and initiate an identity re-verification step before restoring access.

Data Retention Period

Transaction records and identity documents are retained for as long as your account remains active plus a reasonable period afterward, consistent with applicable requirements in eligible regions. You may request deletion of non-essential data at any time through the policy contact channels.

Requesting Changes or Deletion

To update personal details — such as your registered DANA or GoPay wallet — submit a change request through your dashboard. Wallet changes require re-verification. To request full data deletion, contact the policy team via email; processing depends on any pending balance or active dispute.

Third-Party Data Sharing

We share data only with payment processors (DANA, OVO, GoPay networks) and only the minimum required to execute your deposit or withdrawal. No marketing data is shared externally. If law enforcement in an eligible jurisdiction requests records, we comply only with valid legal process.

Common Questions About These Terms

We have compiled the questions our support team receives most frequently about our terms and conditions. Each answer references the relevant obligation or right so you can trace it back to the full clause above.

Yes. Whether you log in from a mobile browser, the Android shortcut, or a desktop session, the same terms govern your account. No separate agreement exists for different devices — one account, one set of binding conditions across all access points.

We review context before acting. If a violation appears unintentional — for example, briefly sharing a screen during a video call — we may issue a warning rather than suspending immediately. Repeated or deliberate breaches result in account restriction and potential balance hold until review is complete.

Absolutely. If we announce a material change and you do not accept it, you have until the effective date to withdraw any available balance to your verified DANA, OVO, or GoPay wallet and close the account. No penalty applies for disagreement-based closure.

The active version date is displayed at the header of the full terms document accessible from your account settings. Each time we update, the date changes and a notification is sent to your registered contact method so there is no ambiguity about which version binds you.

We store a reference ID and the wallet identifier needed to process payouts. Full card or bank details are never stored — those remain within the DANA or OVO network. This means even if our records were compromised, your wallet credentials stay protected at the provider level.

You can request access to all data we hold, ask for corrections, or request deletion of non-essential records. Submit these requests through the policy email or dashboard notification thread. We aim to respond within a reasonable timeframe and will confirm completion once processed.

Eligibility depends on local law in your region. We require that you confirm you meet the legal threshold for this type of activity where you reside. We do not independently verify jurisdiction — that responsibility rests with you under these terms.

After extended inactivity, we may classify the account as dormant. Before any action is taken on a dormant account, we notify your registered contact. You can reactivate by logging in and confirming your identity. Balances remain intact during dormancy unless local regulatory obligations require otherwise.

Yes. Open a dispute through live chat or the policy email, referencing the transaction ID and date. We review the payment record against the GoPay, OVO, or DANA confirmation and respond with a resolution. If the dispute involves a game outcome, a separate review process applies.

The core terms apply uniformly to all categories — slots, live casino tables like No Commission Baccarat, football markets in the sportsbook, and crash games. Specific product rules (such as void-bet conditions in Liga 1 matches) are addenda referenced within these terms, not separate agreements.